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Implementing a customer relationship management system can give your organization the ability to enhance the lifetime revenue of every current and potential customer. This means improved customer satisfaction and loyalty, shortened sales cycles, and even increased revenues. At a time when securing new customers is more difficult and costly than ever before, the right CRM solution may be the most important investment your company can make.  Let TCG’s proven successful implementations be your experience as our other clients have experienced.

Powerful Marketing, Sales, and Service Solution. 
Microsoft CRM 3.0 was developed to work the way you do, the way your sales, customer service and marketing teams do. MS CRM 3.0 is a business application designed to help businesses build more profitable customer relationships. Microsoft CRM makes it easy for employees to use CRM 3.0 empowers management by sharing complete customer information across teams and departments, automates sales and customer service processes, and equips your business to make informed, agile decisions. Using the Microsoft Outlook® or the Web browser client, Microsoft CRM helps empower employees and free them from time-consuming tasks and equips them with the tools and information they need to sell effectively and deliver consistent, efficient service. MS CRM 3.0 is also available as a hosted solution. Designed for lower total cost of ownership, Microsoft CRM is easy to set up, customize, use, and integrate with other business systems. As Microsoft CRM is Microsoft .NET-connected, businesses can easily integrate Microsoft CRM with financial applications, third-party applications and Web services, and create customized solutions.

When you combine these solutions, you can:

Improve sales capabilities with CRM 3.0
Drive sales productivity, increase visibility, and expand revenues with the robust account management system of MS CRM 3.0, which automatically tracks sales-related activities and revenues. This system includes analytical, operational, and collaborative tools that you can use to improve and maintain good customer relations. It also provides tools that help assess customer value in terms of the future business they might generate. 

Plan and track Marketing with CRM 3.0
Use MS CRM 3.0 to plan and track winning campaigns. Marketing campaigns can be one of best methods an organization uses to convince customers to buy their products. Create a truly effective campaign with just the right tool to research, plan, and run the campaign. Track campaign responses in CRM 3.0 as well. After launching a marketing campaign, sorting through the thousands of responses to determine who wants to buy, can be a daunting task. CRM 3.0 provides easy, usable ways to organize your customer responses and help you close those sales.   

Maximize your organization’s Services potential and increase Customer Satisfaction with CRM 3.0. 
Both service with scheduling and service with case are tracked and reported in CRM 3.0.

This is the type of solution that offers real business value and has a direct effect on your bottom line. Contact Us for a Free Consultation on how TCG's Solutions and Services can be applied to your business challenges.